1. What is the Flexible Drop-in or Punch Pass?
- This option provides ultimate flexibility with no contract or auto-renewal. Ideal for those who prefer occasional visits, you can purchase a punch pass for multiple sessions without long-term commitments. All punch passes must be used within three months, with no exceptions.
2. How does the Month-to-Month Plan work?
- The Month-to-Month plan offers convenience through auto-renewal, ensuring uninterrupted access. You can cancel at any time, giving you full control over your fitness journey.
3. What are the benefits of the 6-Month Commitment (6MC)?
- This plan includes a six-month commitment with monthly auto-renewal and exclusive perks, such as savings and the ability to roll over unused classes to the next month. If you're away for two weeks or more, you can place your plan on hold, ensuring you maximize your membership value.
4. Can I share my Punch Pass or plan?
- Punch Passes can be shared with others, but membership plans cannot be shared.
5. What happens if I don’t use all my classes in a month with the 6MC or Month-to-Month Plan?
- Unused classes will roll over to the next month for both the 6-Month Commitment (6MC) and Month-to-Month (M2M) plans. However, rollover classes cannot be used simultaneously with a plan on hold.
6. Can I put my plan on hold if I’m away?
- Yes, both the 6-Month Commitment (6MC) and Month-to-Month (M2M) plans allow you to place your membership on hold if you're away for two weeks or more.
7. Is there a cancellation fee for the Month-to-Month Plan?
- No, you can cancel the Month-to-Month plan at any time without a cancellation fee. However, cancellations made after your renewal date will take effect before the next billing cycle. Membership passes from the previous cycle remain valid until their expiration.
8. What is the expiration period for a Punch Pass?
- All Punch Passes expire three months after purchase, with no exceptions.
9. How do I cancel my Month-to-Month Plan?
- You can cancel your plan anytime by contacting us before your next billing cycle.
10. Are there exclusive savings with the 6-Month Commitment?
- Yes, the 6-Month Commitment offers exclusive benefits and discounts not available with other membership options.
We are committed to meeting you at your preferred usage level. Our variety of options allows you to choose what best fits your budget, schedule, and goals. Below, you'll find detailed information about each option:
1. What are the Unlimited options?
- The Unlimited options give you access to unlimited group classes during the month. These include hot yoga, hot yoga flow, and Build and Burn classes. It's a fantastic choice for those who want the flexibility to attend as many group classes as they like.
2. What does the 4 Classes per Month usage include?
- The 4 Classes per Month option grants access to four classes within your billing cycle. This is perfect for individuals looking to maintain a regular but less frequent class schedule.
3. What is included in the 8 Classes per Month usage?
- With the 8 Classes per Month option, you can attend eight classes within your billing cycle. This provides a great balance between flexibility and regular attendance.
4. What does the 12 Classes per Month usage offer?
- The 12 Classes per Month option allows you to attend twelve classes within your billing cycle. It’s ideal for those who want a more consistent workout routine.
5. What is the 16 Classes per Month usage?
- The 16 Classes per Month option provides access to sixteen classes within your billing cycle. This is perfect for individuals seeking a comprehensive and regular class schedule.
6. What happens if I go over my class count in that billing cycle?
- If you exceed your class count and have no rollover classes available, you will be charged for a drop-in class.
7. What if I know I have rollover classes but the system wants me to pay?
- If you have rollover classes but the system prompts you for payment, please contact us. We will schedule you without charge and apply your rollover classes.
1. What is the difference between Group Classes and Pilates Reformer?
- Pilates Reformer classes are distinct from group classes. These include Reformer Pilates, Cardio Reformer, Tower Reformer, and Therapeutic Reformer. For detailed descriptions, please visit the Pilates page.
2. What are Group Fitness Classes?
- Group fitness classes include hot yoga, hot yoga flow, and Build and Burn sessions. These classes provide a variety of workouts in a dynamic group setting.
3. Can my Reformer membership be applied to Group Classes and vice versa?
- No, memberships for Reformer classes and Group Classes are separate. If you're interested in accessing both, consider our all-access plans. These plans combine Pilates and group classes, allowing you to customize your schedule—whether you prefer more Pilates, more group classes, or a balanced mix each month.
1. How does the new scheduling format work for members?
- Members with designated days and times will be automatically scheduled between the 15th and 20th of each month for the upcoming month.
- Self-scheduling members can book classes for the next month from the 21st to the end of the current month.
- Drop-ins and punch pass users can schedule within the current month only.
2. How can I ensure my spot in a class?
- To secure your spot, you must be a member with a specific day and time reserved. Let us know as soon as possible so we can add you to our monthly Pilates member plug-in list.
3. What should I do if a class is full?
- Add yourself to the waitlist. If more than three people are on a waitlist, additional classes may be added.
4. What is the cancellation policy?
- We have an 8-hour cancellation policy. Canceling within 8 hours of a class will result in a charge unless your spot is filled from the waitlist.
- Waitlist notifications are sent out at least 2 hours before the class.
5. What should I do if there is an error in my schedule?
- Double-check your schedule for the next month by the 20th of the current month. Contact us immediately if there are any errors. Once the month begins, changes cannot be made.
6. What if I have a specific day and time and need to make changes?
- Notify us before the 15th to make changes to your schedule. After scheduling on the 20th, you can:
- Remove yourself from classes that don’t work.
- Add yourself to available classes that suit your schedule.
- You can make changes anytime within the current month as needed.
7. What if I haven’t ever done Reformer Pilates before?
- If you are new to the reformer, you must complete our Intro to Pilates Privates and/or Workshop:
- Privates: Three 60-minute sessions to learn equipment setup, core foundations, and Level 1 Reformer Pilates.
- This ensures comfort with the reformer, proper class flow, and readiness for group sessions.
8. What is an Intro to Pilates?
- Intro to Pilates options:
- Private Sessions: Three 60-minute sessions scheduled at your convenience to cover equipment setup, core foundations, and Level 1 Reformer Pilates.
- Workshops: Two-hour group sessions offered occasionally to reduce costs, covering the same basics as private sessions.
9. Will I be removed from a class if I haven’t ever done a reformer before?
- Yes, this ensures your safety, maintains class flow, and helps us understand your body’s needs.
10. What is Pilates and its benefits?
- Pilates is a low-impact exercise method that focuses on core strength, flexibility, balance, and overall body awareness.
- Benefits include:
- Improved posture and muscular control.
- Increased flexibility and a stronger core.
- Reduced risk of injury.
1. How do I sign up for group classes?
- Use the EPIC Fitness app to sign up for group classes. Simply select and add yourself to any available class on the schedule.
2. Will classes be canceled?
- Yes, classes may be canceled under the following conditions:
- If no one is signed up within 1 hour of the class start time, instructors have the right to cancel the class.
- This policy helps instructors traveling from surrounding towns avoid unnecessary trips.
- Classes with fewer than five participants consistently over two months will be removed from the schedule.
- If you plan to attend a class within one hour of the start time, confirm on the app to ensure it hasn’t been canceled.
3. If I have rollover classes and it’s asking me to pay, what should I do?
- Contact EPIC Fitness, and they will resolve the issue by adding you to the class and correcting the payment error.
4. What is the best way to sign up or change my schedule?
- The EPIC Fitness app is the most efficient tool to:
- View the schedule.
- Sign up for classes.
- Make schedule changes.
- Track your class history, payments, progress, and more.
1. Do you offer private sessions?
- Yes, we offer private and semi-private sessions for individuals needing a more personalized approach to their workouts or transitioning from physical therapy.
2. How do your private sessions work?
- You can select either one-hour or half-hour training sessions, depending on your preference.
3. Do you have a youth price?
- Yes, we offer youth pricing for private sessions.
4. How does your pricing work for private sessions?
- Our pricing is structured similarly to our Pilates and group fitness classes. You can choose from the following options:
- Drop-in
- Punch pass
- Month-to-month (M2M)
- Six-month commitment (6MC)
- After selecting a plan, you can decide how many sessions you’d like per month.
5. Do you have an option to do both private sessions and classes?
- Yes, we offer flexible all-access plans, allowing you to combine:
- Privates and group classes.
- Privates and Pilates classes.
- Pilates and group classes.
- These plans enable you to customize a schedule that aligns with your goals.
6. How can I see your prices?
- All pricing details are available:
- In our EPIC Fitness app.
- On our website under the memberships section, where you’ll find pricing for Pilates, group classes, privates, and all-access plans.
1. How can I contact you if I have further questions?
- If you have any questions or need assistance, please feel free to contact us at 970-987-1924.