1. What is the Flexible Drop-in or Punch Pass?
- This option provides ultimate flexibility with no contract or auto-renewal. Ideal for those who prefer occasional visits, you can purchase a punch pass for multiple sessions without long-term commitments. All punch passes must be used within three months, with no exceptions.
2. How does the Month-to-Month Plan work?
- The Month-to-Month plan is our standard option for members who prefer to schedule their own classes (Self-Plugged In). It offers convenience through auto-renewal and can be canceled at any time, giving you full control over your fitness journey.
3. What are the benefits of the 6-Month Commitment (6MC)?
- The 6-Month Commitment is reserved exclusively for our Plugged In members—those who have a designated, recurring spot in the schedule. This plan includes exclusive savings and the ability to roll over unused classes. If you're away for two weeks or more, you can place your plan on hold.
4. Can I share my Punch Pass or plan?
- Punch Passes can be shared with others, but membership plans cannot be shared.
5. What happens if I don’t use all my classes in a month?
- Unused classes will roll over to the next month for both the 6-Month Commitment (Plugged In) and Month-to-Month (Self-Plugged In) plans. However, rollover classes cannot be used simultaneously with a plan on hold.
6. Can I put my plan on hold if I’m away?
- Yes, both the 6-Month Commitment and Month-to-Month plans allow you to place your membership on hold if you're away for two weeks or more.
7. Is there a cancellation fee for the Month-to-Month Plan?
- No, you can cancel the Month-to-Month plan at any time without a fee. Cancellations made after your renewal date will take effect before the next billing cycle.
8. What is the expiration period for a Punch Pass?
- All Punch Passes expire three months after purchase, with no exceptions.
9. How do I cancel my Month-to-Month Plan?
- You can cancel your plan anytime by contacting us before your next billing cycle.
10. Are there exclusive savings with the 6-Month Commitment?
- Yes, the 6-Month Commitment offers exclusive benefits and discounts specifically for our members with designated recurring spots (Plugged In).
We are committed to meeting you at your preferred usage level. Our variety of options allows you to choose what best fits your budget, schedule, and goals. Below, you'll find detailed information about each option:
1. What are the Core + Flow Unlimited options?
- The Unlimited options give you access to unlimited Core + Flow classes during the month. This includes all Heated Yoga sessions and small apparatus classes like Chair and Spine Corrector. It's a fantastic choice for those who want the flexibility to attend as many sessions as they like.
2. What does the 4 Classes per Month usage include?
- The 4 Classes per Month option grants access to four Core + Flow classes within your billing cycle. This is perfect for individuals looking to maintain a regular but less frequent schedule of yoga or small apparatus Pilates.
3. What is included in the 8 Classes per Month usage?
- With the 8 Classes per Month option, you can attend eight Core + Flow classes (including Heated Yoga, Chair, and Spine Corrector) within your billing cycle. This provides a great balance between flexibility and regular attendance.
4. What does the 12 Classes per Month usage offer?
- The 12 Classes per Month option allows you to attend twelve Core + Flow classes within your billing cycle. It’s ideal for those who want a more consistent routine across our yoga and small apparatus offerings.
5. What is the 16 Classes per Month usage?
- The 16 Classes per Month option provides access to sixteen Core + Flow classes within your billing cycle. This is perfect for individuals seeking a comprehensive and regular schedule that isn't focused on the Reformer.
6. What happens if I go over my class count in that billing cycle?
- If you exceed your class count and have no rollover classes available, you will be charged for a drop-in class.
7. What if I know I have rollover classes but the system wants me to pay?
- If you have rollover classes but the system prompts you for payment, please contact us. We will schedule you without charge and apply your rollover classes manually.
1. What is the difference between Core + Flow and Pilates Reformer?
- Pilates Reformer classes are specifically for equipment-based training, including Reformer Pilates, Cardio Reformer, Tower Reformer, and Therapeutic Reformer. Core + Flow includes all other studio sessions such as Heated Yoga and small apparatus Pilates. For detailed descriptions, please visit our dedicated class pages.
2. What is the Core + Flow Membership?
- The Core + Flow membership gives you access to all non-reformer classes. This includes all Heated Yoga (Hot Yoga, Hot Yoga Flow) and Small Pilates Apparatus classes like Chair, Spine Corrector, Yoga Chair, Mat Pilates, and combination sessions (e.g., Mat & Chair). If the class doesn’t use a Reformer, it is covered by Core + Flow.
3. Can my Reformer membership be applied to Core + Flow classes and vice versa?
- No, memberships for Reformer and Core + Flow are separate. If you’re looking for the most comprehensive experience, we offer hybrid plans that combine both. These plans allow you to customize your schedule with a mix of Reformer sessions and Core + Flow classes each month.
1. How does scheduling work for "Plugged In" vs "Self-Plugged In" members?
- Plugged In Members: If you have designated days and times, you will be automatically scheduled between the 15th and 20th of each month for the upcoming month. These members are eligible for the 6-Month Commitment.
- Self-Plugged In Members: If you prefer to book your own classes, you can schedule for the next month starting from the 21st until the end of the current month. These members utilize the Month-to-Month plan.
- Drop-ins and Punch Pass users: You may schedule sessions within the current month only.
2. How can I ensure my spot in a class?
- To secure a guaranteed spot, you must become a Plugged In member with a specific day and time reserved. Let us know as soon as possible so we can add you to our monthly member plug-in list.
3. What should I do if a class is full?
- Add yourself to the waitlist. If more than three people are on a waitlist, we may add additional classes to the schedule to accommodate the demand.
4. What is the cancellation policy?
- We have an 8-hour cancellation policy. Canceling within 8 hours of a class will result in a charge unless your spot is filled from the waitlist.
- Waitlist notifications are sent out via the app at least 2 hours before the class begins.
5. What should I do if there is an error in my schedule?
- Plugged In members should double-check their schedule for the next month by the 20th of the current month. Contact us immediately if there are any errors. Once the month begins, manual schedule changes for that month cannot be made by staff.
6. What if I am a Plugged In member and need to make changes?
- Notify us before the 15th of the month to make permanent changes to your recurring spot. After the automatic scheduling on the 20th, you can:
- Remove yourself from specific dates that don’t work for you.
- Add yourself to other available classes that suit your schedule.
- You can make these individual changes anytime within the current month as needed via the app.
7. What if I haven’t ever done Reformer Pilates before?
- If you are new to the reformer, you must complete our Intro to Pilates track before joining group reformer sessions. This ensures your safety and helps you understand the equipment setup and core foundations.
8. What is an Intro to Pilates?
- Intro to Pilates options:
- Private Sessions: Three 60-minute sessions scheduled at your convenience to cover equipment setup, core foundations, and Level 1 Reformer Pilates.
- Workshops: Two-hour group sessions offered occasionally to cover the same basics at a lower cost.
9. Will I be removed from a class if I haven’t done the Intro?
- Yes. To maintain class flow and safety, we require all students to be familiar with the reformer before entering a group setting.
10. What is Pilates and its benefits?
- Pilates is a low-impact exercise method that focuses on core strength, flexibility, balance, and overall body awareness.
- Benefits include:
- Improved posture and muscular control.
- Increased flexibility and a stronger core.
- Reduced risk of injury and better functional movement.
1. How do I sign up for group classes?
- Use the EPIC Fitness app to sign up for group classes. Simply select and add yourself to any available class on the schedule.
2. Will classes be canceled?
- Yes, classes may be canceled under the following conditions:
- If no one is signed up within 1 hour of the class start time, instructors have the right to cancel the class.
- This policy helps instructors traveling from surrounding towns avoid unnecessary trips.
- Classes with fewer than five participants consistently over two months will be removed from the schedule.
- If you plan to attend a class within one hour of the start time, confirm on the app to ensure it hasn’t been canceled.
3. If I have rollover classes and it’s asking me to pay, what should I do?
- Contact EPIC Fitness, and they will resolve the issue by adding you to the class and correcting the payment error.
4. What is the best way to sign up or change my schedule?
- The EPIC Fitness app is the most efficient tool to:
- View the schedule.
- Sign up for classes.
- Make schedule changes.
- Track your class history, payments, progress, and more.
1. Do you offer private sessions?
- Yes, we offer private and semi-private sessions for individuals needing a more personalized approach to their workouts or transitioning from physical therapy.
2. How do your private sessions work?
- You can select either one-hour or half-hour training sessions, depending on your preference.
3. Do you have a youth price?
- Yes, we offer youth pricing for private sessions.
4. How does your pricing work for private sessions?
- Our pricing is structured similarly to our Pilates and group fitness classes. You can choose from the following options:
- Drop-in
- Punch pass
- Month-to-month (M2M)
- Six-month commitment (6MC)
- After selecting a plan, you can decide how many sessions you’d like per month.
5. Do you have an option to do both private sessions and classes?
- Yes, we offer flexible all-access plans, allowing you to combine:
- Privates and group classes.
- Privates and Pilates classes.
- Pilates and group classes.
- These plans enable you to customize a schedule that aligns with your goals.
6. How can I see your prices?
- All pricing details are available:
- In our EPIC Fitness app.
- On our website under the memberships section, where you’ll find pricing for Pilates, group classes, privates, and all-access plans.
1. How can I contact you if I have further questions?
- If you have any questions or need assistance, please feel free to contact us at 970-230-9066.